Privacy Policy for TrustyPost

Last Updated: June 10, 2025

Thank you for using TrustyPost ("we," "us," or "our").

This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our application and services ("the Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Service.

Information We Collect

Personal Data

We collect the following personal information from you:

  • We collect your name to personalize your experience and communicate with you effectively.
  • We collect your email address to send you important information regarding your account, updates, and communication.
  • We collect payment details to process your subscriptions securely.
  • We collect these to enable cross-posting functionality to your social media accounts.

Non-Personal Data

We use web cookies and analytics tools to collect non-personal information such as your IP address, browser type, device information, and usage patterns. This information helps us to enhance your experience, analyze trends, and improve our services.

Purpose of Data Collection

We collect and use your personal data for account management and social media posting functionality. This includes processing your subscriptions, enabling cross-posting functionality, sending confirmations, providing customer support, and keeping you updated about the status of your account and scheduled posts.

Third-Party API Services

TrustyPost integrates with various social media platforms through their official APIs to enable cross-posting functionality. By using our service to interact with these platforms, you are also subject to their respective Terms of Service and Privacy Policies:

  • Twitter API Terms of Service
  • LinkedIn Developer Terms
  • Instagram Basic Display API Terms
  • Facebook Platform Terms

Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal data to outside parties except as necessary for service functionality. This may include sharing necessary data with the social media platforms you choose to post to, and trusted third parties who assist us in operating our service, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.

Data Retention

We retain your personal data only for as long as necessary to provide you with our services and as described in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

TrustyPost is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Data Protection and Security

We take the protection of your sensitive data seriously and have implemented the following security measures:

  • Your social media authentication tokens are encrypted using industry-standard encryption protocols both in transit and at rest.
  • Personal data is stored in secure, access-controlled databases.
  • We conduct regular security assessments to identify and address potential vulnerabilities.
  • Strict access controls ensure only authorized personnel can access your data.

While we implement these security measures to protect your information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

Your Rights and Choices

You have the following rights regarding your personal data:

  • You can request access to your personal data we hold.
  • You can request correction of inaccurate personal data.
  • You can request deletion of your personal data, subject to certain exceptions.
  • You can request a copy of your data in a structured, machine-readable format.
  • You can withdraw consent for data processing at any time.

Data Deletion Requests

You have the right to request complete deletion of your personal data and associated content from our systems. To submit a data deletion request, please send an email to:

hello@trusty-post.com

Data Deletion Request

Upon receiving your data deletion request, we will permanently delete the following information within 90 days:

  • Your account information (name, email, profile data)
  • All scheduled posts and draft content
  • Social media authentication tokens and connection data
  • Uploaded media files and images
  • Usage analytics and activity logs associated with your account
  • Payment and billing information (subject to legal retention requirements)

Important Notes:

  • Data deletion is irreversible and cannot be undone
  • Some information may be retained for legal compliance or security purposes as required by law
  • Content already published to social media platforms will not be removed from those platforms
  • We will send you a confirmation email once the deletion process is complete

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users will be notified of any material changes via email and through the application.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

hello@trusty-post.com

We will respond to your inquiry within 30 days.

Your Privacy Matters to Us

By using TrustyPost, you consent to the terms of this Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal information.